Shipping policy
🚚 Lil Bits Shipping Policy
Where Shopping Meets Creature Comforts — and your treasures find their way home!
We do our best to get your Lil Bits delivered quickly, safely, and with a touch of care. Please take a moment to review our shipping policies before placing an order.
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📦 Processing Times
In-stock items are typically processed and shipped within 2–4 business days after your order is placed.
Custom, handmade, or personalized items may require additional processing time — usually 5–10 business days, depending on the item and current order volume.
You’ll receive a confirmation email when your order ships, along with a tracking number (when available).
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🕒 Shipping Times & Carriers
We ship using trusted carriers such as USPS, UPS, or FedEx, depending on your location and order type.
Typical delivery times (within the U.S.):
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Please note that shipping times may vary due to carrier delays, weather, holidays, or other factors beyond our control.
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🌍 Shipping Areas
We currently ship to all 50 U.S. states.
International shipping may be available on select items; please contact us at LilBitsOfMail@lilbitsonline.com before ordering if you’re outside the U.S.
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💰 Shipping Rates
Shipping costs are calculated at checkout based on weight, destination, and chosen delivery speed.
We sometimes offer free or discounted shipping promotions, so keep an eye out for those special Lil Bits deals!
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📦 Combined Orders
If you order multiple items, they may ship separately depending on product availability or location of fulfillment.
Don’t worry — you’ll receive tracking info for each package.
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🚫 Address Accuracy
Please double-check your shipping address before finalizing your order.
Lil Bits is not responsible for packages lost or delayed due to incorrect or incomplete addresses.
If you realize there’s an error after checkout, contact us right away at LilBitsOfMail@lilbitsonline.com — we’ll do our best to fix it before it ships.
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🐾 Lost, Delayed, or Damaged Packages
Once an order is handed over to the carrier, it’s technically out of our paws — but we’ll always help you track it down!
If your package is lost or damaged, please email us within 7 days of the expected delivery date with:
Your order number
Tracking information (if available)
Photos (if damaged)
We’ll work with the carrier to investigate and make it right as quickly as possible.
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🎁 Local Pickup or Delivery (Optional)
If you’d like to arrange local pickup or delivery in the Enfield, CT area, contact us before ordering. We’ll confirm availability and details for a convenient handoff.
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✉️ Questions or Special Requests?
We’re always happy to help with shipping concerns or custom delivery needs.
Reach out anytime at LilBitsOfMail@lilbitsonline.com
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❤️ Our Promise
At Lil Bits, we treat every package like a Lil Bit of joy. Whether it’s a gift for someone special or a treat for yourself, we’ll make sure it arrives safe, sound, and ready to make you smile.